Shipping & Payment Details

At HealthTechOnline, we aim to provide a smooth and reliable ordering, payment and delivery experience. This page explains our shipping, delivery and payment options available on healthtechonline.com.

1. Order Processing

Orders are generally processed after successful order confirmation.

We normally process orders within 1–3 business days.

Orders placed on Sundays or public holidays may be processed on the next working day.

Processing may take longer in cases of product availability issues, order verification, high order volumes or circumstances beyond our reasonable control.

2. Available Payment Options

HealthTechOnline may provide the following payment options depending on the product, order value and delivery location:

  • Full Payment
  • Partial Payment + Cash on Delivery (COD)
  • Cash on Delivery, where specifically available

The payment options available for a particular product will be displayed during checkout.

3. Full Payment

If you select the Full Payment option, the complete product/order amount must be paid online at the time of placing the order.

After successful payment confirmation, the order will be processed for shipment according to our normal order-processing procedure.

4. Partial Payment + Cash on Delivery

For eligible products, HealthTechOnline may provide a Partial Payment option.

Under this option:

  • The customer must pay 10% of the applicable order/product amount online in advance.
  • The remaining 90% amount is payable through Cash on Delivery (COD) at the time of delivery.
  • The order will generally be processed for shipment after successful confirmation of the 10% advance payment.
  • The exact advance amount and remaining COD amount will be displayed during checkout before the order is confirmed.

Example

If the applicable order amount is ₹10,000:

  • Advance online payment: ₹1,000 (10%)
  • Remaining amount payable on delivery: ₹9,000 (90%)

The actual amount payable will be calculated according to the final order value displayed at checkout.

5. Important Conditions for Partial Payment Orders

Once the customer has successfully paid the required 10% advance, the order may be processed for dispatch.

The remaining amount must be paid to the delivery/courier representative at the time of delivery.

The customer should not make the remaining COD payment to any person or through any payment method other than the payment method officially provided by the delivery partner at the time of delivery.

If the customer refuses to accept the order or the order cannot be delivered due to reasons attributable to the customer, the applicable cancellation, return and refund terms will apply.

Any refund of an advance payment will be handled according to our Cancellation & Refund Policy and applicable law.

6. Cash on Delivery

Where COD is available, the customer may be required to pay the applicable amount at the time of delivery.

For a partial-payment order, only the remaining balance amount will be payable at delivery.

COD availability may vary depending on the product, order value, delivery location and courier service.

7. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the product, delivery location, order value, weight and other applicable factors.

If free shipping is offered on a particular product or order, the applicable conditions will be displayed on the Website.

8. Delivery Time

After dispatch, delivery generally takes approximately:

3–7 business days

Delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our reasonable control.

The estimated delivery period is indicative and does not constitute a guaranteed delivery date.

9. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Tracking information may take some time to become active after dispatch.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat/Shop number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid mobile number

HealthTechOnline will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

11. Failed Delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses to accept the package, or for another reason attributable to the customer, the courier may make additional delivery attempts or return the shipment to us.

Applicable cancellation, return, refund or re-shipping terms will apply to such orders.

12. Damaged or Tampered Package

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, opened or tampered with, please report the issue to the delivery person where possible and contact HealthTechOnline as soon as possible.

For damaged-product claims, customers may be required to provide photographs, videos, packaging details, order information or other information necessary for verification.

13. Contact Us

For questions regarding payment, shipping or delivery, please contact us:

HealthTechOnline
Website: healthtechonline.com
Phone: 9045041011
Email: [Add your official business email address]

Please keep your order number available when contacting us regarding an order.

Last Updated: 23 September 2026

🛒 0